These are the standard Client Business Terms for Luminary Networks Ltd (LNL), located at 4 Artisan Place, HA3 5DS. These terms apply unless specifically varied in writing and agreed by both parties prior to the event.
1. Event Booking
1.1 Provisional Bookings
All bookings are considered provisional until a signed copy of these Terms & Conditions, along with a non-refundable deposit (as per Clause 2.4), is received from the client. The booking is only confirmed upon acceptance by LNL. LNL is not obligated to hold provisional bookings beyond the option date (typically 10 working days from the booking date). “Working days” refers to Monday to Friday.
2. Pricing & Payments
2.1 Price Adjustments
LNL reserves the right to amend quoted prices in the event of errors, omissions, or changes in circumstances beyond LNL’s control. Adjustments must be agreed upon with the client.
2.2 Invoice Queries
Any invoice discrepancies must be reported in writing within 10 working days of invoice receipt. Failure to comply will result in the full invoice being payable by the due date.
2.3 Payment Terms Awareness
The Client’s representative responsible for confirming the booking must ensure all relevant parties are informed of the payment terms.
2.4 Deposit
A 50% deposit of the total fee (including VAT) is required upon booking confirmation. This deposit is non-refundable. The remaining 50% is the balance.
2.5 Balance Due
The balance must be paid 14 working days before the event.
2.6 Additional Expenses
Any additional costs resulting from client-requested changes will be invoiced separately after the event. Payment for these expenses is due within 5 working days of invoice presentation. Clients must raise queries within 3 working days, and payment will follow the terms of Clause 2.9.
2.8 Late Bookings
For bookings made within 20 working days of the event, full payment is required upfront to secure the event.
2.9 Payment Methods
Bank transfer details are available upon request. The client must inform LNL in writing of any transfers.
3. Cancellation Policy
3.1 Applicability This clause applies if the client: (a) Cancels the event (b) Partially cancels facilities (c) Reduces the event duration, affecting the contract value. 3.2 Cancellation Charges Cancellation charges are based on the total charge, including accommodation, room hire, equipment, and pre-booked food & beverage services. Additionally, the client must settle any third-party charges incurred by LNL. Charges apply as follows:- More than 120 working days before the event: Nil
- 120 to 61 working days: 50%
- 60 to 31 working days: 80%
- 31 working days or less: 100%
4. Liability
Some events may involve inherently dangerous activities. While guests will be fully supervised, LNL is not liable for any damage, loss, or expenses unless resulting from LNL’s negligence. Clients may be required to sign liability waivers, but these do not exclude claims for property or personal injury due to LNL’s negligence. LNL provides Public Liability insurance of £5 million.
5. Force Majeure
LNL will not be liable for delays or failures caused by events beyond its control, including but not limited to natural disasters, strikes, accidents, wars, or equipment breakdowns. LNL may extend obligations in these cases.
6. Severability
If any provision of these Terms is deemed invalid, illegal, or unenforceable by a court, the remaining provisions will continue to be effective as if the invalid provision were not part of the agreement.
7. Governing Law
These Terms and Conditions are governed by the laws of England, and both parties submit to the exclusive jurisdiction of English courts.
