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Frequently Asked Questions

Have a question? Check out our FAQs for answers to common inquiries about our platform, events, and membership.

Event FAQs

What services do you offer, and can you customize packages to fit our event needs?
We offer a comprehensive range of services, including event planning, venue selection, catering, AV support, entertainment booking, décor, and on-site coordination. Our packages are fully customizable to meet your specific needs and budget, ensuring your event is tailored exactly to your vision.
What is your experience with Corporate events?
We have extensive experience managing a wide variety of events, including corporate conferences, product launches, and charity galas. Our team has successfully executed numerous events and are happy to share case studies or testimonials to demonstrate our expertise.
How do you handle budgeting and cost management?
We work closely with our clients to establish a clear budget from the outset and ensure transparency in all costs. We provide detailed cost breakdowns, negotiate with vendors on your behalf, and manage all expenses to keep the event within your agreed budget while maximising value.
What is your approach to event coordination on the day?
On the event day, our team handles all aspects of coordination, from vendor management to guest flow and on-site troubleshooting. We ensure every detail is meticulously managed, so you can focus on enjoying the event while we handle the behind-the-scenes work.
Can you provide references or testimonials from previous clients?
Absolutely. We have a strong portfolio of satisfied clients, and we can provide references or testimonials upon request. Our clients often praise our professionalism, attention to detail, and commitment to delivering exceptional events, and we’re proud of the relationships we’ve built.

Membership FAQs

What are the benefits of becoming a member?
As a member, you’ll enjoy exclusive benefits, including discounts on event planning services, early access to ticket sales, invitations to VIP networking events, and personalised support from our team.
What are the different membership levels, and what do they include?
We offer several membership levels: Basic, Premium, and Corporate. Basic members receive access to discounted services and our monthly newsletter. Premium members enjoy additional perks such as priority bookingand complimentary access to select events. Corporate members receive all the benefits of the lower tiers plus exclusive VIP experiences, unlimited event support, and a dedicated account manager.
How do I sign up for a membership, and what is the process?
Signing up is easy! You can register online through our website or contact our team directly for assistance. Once you choose your membership level, you’ll complete a quick application form and make your payment. You’ll receive a welcome packdetailing all your benefits, and you can start enjoying your membership immediately.
Can I cancel or upgrade my membership, and what is the policy on refunds?
Yes, you can cancel or upgrade your membership at any time. If you wish to cancel, simply notify us 30 days in advance to avoid any additional charges. Upgrades can be made at any point, allowing you to access more benefits instantly. Refunds are available on a pro-rata basis for unused months, ensuring flexibility and peace of mind.